1. Transparent Information
You have the right to know the exchange rates, fees, and payout amount before making a transaction.
2. Respect and Fairness
You will always be treated with dignity, equality, and without discrimination.
3. Your Data Is Protected
Your personal and financial details are kept confidential and used only for legal purposes. They may be shared with correspondent banks, agents, remittance partners, regulatory, and governmental bodies as required for transaction processing, compliance, or to meet legal and regulatory obligations.
4. Receipts and Records
You will receive a receipt for every transaction — keep it for your records.
5. Protected by Law
We are regulated by the Central Bank of the UAE, and you have access to the Sanadak external complaint channel if needed:
info@sanadak.gov.ae |
www.sanadak.gov.ae