1. Transaction Validity

All money transfers—whether cash or bank—are considered valid and executed unless a formal claim is submitted within the following timeframes:

• Cash payouts: Within three (3) months from the transaction date.
• Bank transfers: Within six (6) months from the transaction date.

2. Transaction Amendments

Requests for amendments, cancellations, or reissuance of money transfer transactions are subject to:

• Al Badr Exchange’s standard service charges.
• Settlement of exchange rate differences, if applicable.

3. Customer Responsibility

By signing the transaction receipt, the customer confirms:

• The accuracy, legality, and authenticity of all transaction details.
• Al Badr Exchange and its agents shall be held harmless from any claims arising due to:
• Incorrect information provided by the customer,
• Delays or errors,
• Non-delivery, or
• Force majeure events (e.g., natural disasters, war, government actions).
• The company’s liability is limited to processing necessary amendments within a reasonable timeframe.
• Al Badr Exchange reserves the right to recover any excess funds disbursed due to customer or system error.

4. Refunds for Unpaid Transactions

Refunds for cancelled or unpaid remittances will:

• Be returned to the sender at the lower of the original transaction rate or prevailing buying rate.
• Exclude sending charges, bank deductions, cancellation fees, and other related expenses.
• Be processed only upon written confirmation of non-payment from the correspondent bank/agent.
• Require the original receipt to be presented at the branch.

5. Corporate Customers

For corporate senders:

• Amendments or refunds must be requested by authorised representatives with valid authorisation letters.
• No cash refunds are allowed. Refunds will be issued via cheque only, payable to the company name and through designated branches.

6. Use of Intermediary Banks

Al Badr Exchange reserves the right to use intermediary banks/financial institutions of its choice. Correspondent/intermediary charges may apply and be deducted at the receiving end.

7. Regulatory Compliance

• All transactions are subject to UAE Central Bank regulations and other relevant laws.
• Customers must provide valid identification and required documents.
• Transactions may be delayed, suspended, or blocked if deemed suspicious by any involved party.
• The sender and beneficiary are solely responsible for proving the legitimacy and source of funds.

8. Complaints & Disputes

• Complaints must be raised within 14 days of the transaction date.
• Complaints regarding unauthorised transactions may be submitted within 30 business days.
• Al Badr Exchange will coordinate with third parties but does not accept liability for external services.

9. Identity Verification

A valid ID must be presented for any transaction, such as:

• Emirates ID
• Passport
• GCC National ID

10. Cheque Transactions

• Cheques must be current-dated, crossed, and made payable to Al Badr Exchange.
• Transactions are processed only upon cheque clearance.
• If a cheque is dishonoured:
• The customer must settle the full amount in cash, including applicable fees and rate differences.
• Failure to settle may result in transaction cancellation and legal action.

11. Notice of Amendments

Customers will be notified of any updates to terms, services, or charges via:

• Al Badr Exchange official website, and
• In-branch notices,

At least 60 calendar days in advance.

12. Customer Support & Complaints

Customers may contact us for support via:

• Email: support@baderex.ae
• Phone: +971 2 6344100

14. Service Charges

Service charges vary by transaction type and amount.

15. Waiver of Cooling-Off Period

By using Al Badr Exchange services, the customer agrees to waive any statutory cooling-off period. All transactions are binding and final upon execution.

16. Unclaimed Funds

Unclaimed funds will be handled in compliance with Central Bank of UAE regulations.

17. Data Protection & Confidentiality

• Customer data will not be disclosed unless legally required.
• Al Badr Exchange is committed to data protection and will notify customers in the event of a data breach.

18. Conflict of Interest

In the event of a conflict of interest or technical failure:

• Reasonable measures will be taken to resolve the issue and prevent recurrence.
• Customers will be notified of the corrective actions.

19. Customer Data Responsibility

Customers are solely responsible for maintaining the confidentiality of their personal details, passwords, and PINs. Al Badr Exchange shall not be liable for any losses arising from voluntary disclosure.

20. Acknowledgement & Consent

By using our services, the customer confirms their understanding and agreement to:

• The Key Fact Statement,
• These Terms & Conditions,
• Associated charges, features, and consumer obligations.
• Services are provided at Al Badr Exchange’s sole discretion and may be revised periodically.

21. Marketing & Communication Consent

By accepting these terms, the customer consents to receiving:

• SMS, email, and calls for promotional or transactional purposes.
• Opt-out available by contacting: info@baderex.ae or calling +971 2 6344100.

22. Limitation of Liability and Force Majeure

Al Badr Exchange shall not be held liable for delays, interruptions, or failure to perform obligations due to circumstances beyond its control (force majeure), including but not limited to:

• Acts of God,
• Governmental restrictions,
• Technical system failures,
• Communication breakdowns.

In such cases, efforts will be made to minimise the impact and resume services as soon as possible.