Al Bader Exchange

Regulated by the Central Bank of the United Arab Emirates

At Al Bader Exchange, safeguarding your privacy and personal data is a top priority. This Privacy Policy outlines how we collect, use, store, share, and protect your information when you engage with our services or visit our website.

1. Information We Collect

We collect the following types of information for operational, legal, and regulatory purposes:

• Personal Data Provided by You: This includes your name, ID details, date of birth, nationality, address, email address, and phone number, submitted during account registration or service use.
• Transaction Data: Information such as payment history, previous transactions, and details regarding the use of our products and services.
• Third-Party Data: Information received from external sources for compliance and verification purposes, including identity verification data (e.g., AML/CFT-related checks).
• Technical Data: IP addresses, browser type, cookies, and browsing behavior on our digital platforms.

2. How We Use Your Information

Your data is used for the following purposes:

• To provide and manage our financial services and execute contracts.
• To comply with legal and regulatory obligations.
• To improve website functionality and enhance user experience.
• To communicate product updates, offers, and service-related notifications.
• To detect and prevent fraud, and maintain system integrity and security.

3. Legal Basis for Processing

We process your data under one or more of the following legal bases:

• When you have clearly agreed to it.
• As necessary to perform our contractual obligations.
• To fulfil our legal and regulatory responsibilities.
• To pursue legitimate interests, such as service improvement and customer support.

4. Data Sharing

We may share your information with:

• Authorised service providers (e.g., payment processors, identity verification agencies).
• Regulatory authorities, including the Central Bank of the UAE and the Financial Intelligence Unit.
• Trusted partners offering technical, analytical, or operational support.

All third parties are contractually required to protect your data and use it solely for authorised purposes.

5. International Data Transfers

In connection with the services we provide, including for remittance purposes, your information may be transferred to countries outside the United Arab Emirates. This may involve sharing data with correspondent banks and authorised agents located outside the UAE to facilitate the processing of international transactions. We ensure that all such data transfers are conducted in compliance with applicable data protection laws and that appropriate safeguards are in place to protect the privacy, confidentiality, and security of your personal data.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the stated purposes or to meet legal requirements. After the retention period, your data will be securely deleted or destroyed.

7. Your Data Protection Rights

You have the right to:

• Access and review your personal information.
• Request corrections or updates.
• Request deletion or restriction of processing.
• Object to certain types of processing.
• Withdraw your consent at any time.
• Lodge a complaint with a competent data protection authority.

To exercise any of these rights, please refer to the “Contact Us” section below.

8. Data Security

We implement robust administrative, technical, and organisational measures to safeguard your data, including:

• Data encryption via SSL protocols.
• Advanced cybersecurity systems (firewalls, intrusion detection).
• Restricted internal access controls.
• Ongoing staff training on data protection and privacy compliance.

9. Cookies

We use cookies to optimise your browsing experience and tailor our services to your preferences. You may manage cookie preferences through your browser settings.

10. Privacy of Minors

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

11. Policy Updates

This Privacy Policy may be updated periodically. Any revisions will be posted on our website. Continued use of our services after updates constitutes your acceptance of the revised policy.

12. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact us:

Phone: +971 2 6344100
Email: info@baderex.ae