Fraud Prevention and Protection

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Fraud Prevention and Protection

Stay Safe from Fraudulent Activity

At Al Bader Exchange, we are dedicated to safeguarding our customers from all forms of fraudulent activity. We strongly urge you not to respond to any communications requesting your personal information, banking details, or Payroll card data. These are typically phishing attempts designed to steal your money.

How to Recognise Fraud

Fraud can occur via multiple channels, including:

  • Phone calls
  • SMS (text messages)
  • WhatsApp messages
  • Emails
  • Social media platforms

Protect Yourself from Unauthorised or Suspicious Transactions

If you notice any unauthorised or suspicious transactions or suspect fraudulent activity, contact us immediately:

Tips to Stay Protected from Fraud

  • Never send money to someone you haven’t met in person. Always verify emergencies.
  • Avoid sharing sensitive information (e.g., Emirates ID, bank details, OTPs).
  • Report any suspicious activity to us and local authorities immediately.
  • Use secure internet connections for financial transactions.
  • Verify the identity of individuals or organisations contacting you.
  • Never click on suspicious links or download unknown attachments.
  • Do not send money for unverified purposes such as:
    • Online purchases from unknown websites
    • Antivirus software payments
    • Rental deposits
    • Lottery winnings or prize claims
    • Tax payments
    • Charity donations
    • Secret shopper assignments
    • Job opportunities or placement fees
    • Credit card or loan payments
    • Immigration support

Common Types of Fraud

1. Email Scams

Scammers may send emails posing as banks or exchange houses, claiming your remittance or account is blocked. These emails may include links or phone numbers designed to steal your data.

2. Lottery Scams

Fraudsters might falsely inform you of a prize or promotion win from Al Bader Exchange and request personal details to access your accounts.

3. Phone Scams

Scammers may impersonate bank or exchange employees, claiming your account is suspended. They’ll ask for card numbers or OTPs. Some also send fake law enforcement SMS to request OTPs.

Important: Al Bader Exchange and law enforcement will never ask for your personal details or OTP. Never share your OTP.

4. Social Media Scams

Fake social media accounts may impersonate Al Bader Exchange and offer false promotions or rewards. Do not interact with such accounts.

Protecting Your Data Privacy

Scammers may try to collect your:

  • Emirates ID number
  • Date of birth
  • Bank account details

This data can be used to access your finances and digital accounts. Stay alert and secure your personal information.

If You Suspect Fraud or Unauthorised Activity

Besides contacting us, please also reach out to the police authorities:

Al Bader Exchange

Abu Dhabi Police

Dubai Police

  • Toll-Free: 901
  • Online Reporting: E-crime platform

We appreciate your vigilance and cooperation. Your financial safety and personal information security are our highest priorities.